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Reservation and Cancellation policy

1. Reservation and Payment:

  • Upon booking confirmation, a non-refundable advance payment of Rs. 10,000 is required to secure the reservation.

  • The remaining balance must be settled three days before the event date. Failure to do so may result in the cancellation of the booking.

 

2. Cancellation by the Customer:

  • In the event of cancellation by the customer, the following cancellation policy will apply:

  • Cancellation made more than 30 days prior to the event date: The non-refundable advance payment of Rs. 10,000 will be retained, and any additional payments made will be refunded.

  • Cancellation made within 30 days of the event date: The non-refundable advance payment of Rs. 10,000 will be retained, and no further refunds will be provided.

 

3. Force Majeure:

  • In case of unforeseen circumstances beyond the control of the customer or SVVV Hall, such as natural disasters, extreme weather conditions, government regulations, or other force majeure events, the cancellation policy may be modified or waived.

  • SVVV Hall reserves the right to make the final decision in determining the appropriate course of action in such situations.

  • SVVV Hall will work with the customer to find a suitable solution, which may include rescheduling the event or providing a credit for future use.

 

4. Cancellation by SVVV Hall:

  • In rare cases, SVVV Hall may need to cancel a booking due to unforeseen circumstances, such as renovations, technical issues, or other unavoidable circumstances.

  • If SVVV Hall cancels a booking, a full refund, including the non-refundable advance payment, will be provided to the customer.

 

5. Communication and Refund Process:

  • All cancellation requests must be submitted in writing to SVVV Hall via email or postal mail.

  • Upon receiving a cancellation request, SVVV Hall will acknowledge the request and initiate the refund process within a reasonable timeframe.

  • Refunds will be processed using the same method of payment used during the booking process.

  • It may take a few business days for the refunded amount to reflect in the customer's account, depending on the policies of their financial institution.

 

Please carefully review and understand the cancellation policy before confirming your booking at SVVV Hall. By making a booking and providing the non-refundable advance payment, you agree to comply with the terms and conditions stated in this cancellation policy.

 

If you have any questions or require further clarification regarding the cancellation policy, please contact SVVV Hall team at +919600446600 or +919344851250.

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